Terms & Conditions
Last Updated: November 1, 2025
Before You Order - Please Read This
When you shop with us, you agree to these terms. It's simple and fair for everyone.
1. About Our Products
✓ Our pickles, sweets, and snacks are homemade
✓ All products follow FSSAI food safety rules
✓ We use cold-pressed oils and no artificial preservatives
✓ Products may have slight variations (they're handmade!)
✓ Always check the "Best Before" date before eating
2. How to Order
✓ You must be 18+ to order
✓ Provide correct information (name, address, phone)
✓ Orders are final once payment is done
✓ We can cancel orders if there's a problem
✓ Prices shown are final with all taxes included
3. Payment
✓ We accept: Cards, UPI, Net Banking, Cash on Delivery
✓ All payments are secure and encrypted
✓ Prices may change anytime without notice
✓ Shipping charges are extra (shown before you pay)
4. Shipping & Delivery
✓ Orders process in 1-2 days
✓ Delivery takes 3-7 days depending on location
✓ We provide tracking number
✓ You must be available to receive the package
✓ Check package before accepting (if damaged, refuse it)
For detailed shipping info, see our Shipping Policy.
5. Food Storage & Safety
✓ Follow storage instructions on packaging
✓ Keep in cool, dry place or refrigerate as needed
✓ Use clean, dry spoons when taking product
✓ Close containers tightly after opening
✓ Products consumed after expiry date are your risk
6. Returns & Refunds
✓ Report issues within 24-48 hours of delivery
✓ We accept returns only for damaged, expired, or wrong products
✓ No returns for opened packages (food safety rule)
✓ Refunds take 7-10 days
✓ Replacement available for defective products
For complete details, see our Refund Policy.
7. Your Responsibilities
When you order, you promise:
Information you give is true and correct
You're 18 years old or have permission from an adult
You won't do anything illegal
You'll pay your full order
8. Our Limits
We are NOT responsible for:
✗ Allergic reactions if you didn't check ingredients
✗ Products damaged because you stored them wrong
✗ Eating expired products
✗ Problems from using products incorrectly
✗ Website being down or not working perfectly
9. Quality Promise
✓ All products are made in FSSAI-licensed facilities
✓ We follow all food safety laws
✓ Quality is our top priority
But remember: taste is personal. If you don't like the flavor, that's not something we can refund (food safety rule).
10. Your Privacy & Data
✓ We keep your information private and safe
✓ We never sell your data
✓ See our Privacy Policy for complete details
11. Complaints & Problems
If there's an issue:
Contact us immediately: Hello@anjanahomefoods.com
We'll solve it within 7-15 days
If not happy, escalate to grievance officer
12. Changes to These Terms
We might update these terms anytime. Check back regularly. Your continued shopping means you accept any changes.
Quick Summary
In Simple Words:
Order → Pay → We pack & ship → You receive → Enjoy!
Problem? Tell us in 24-48 hours → We'll fix it
Products are homemade, fresh, and following food safety rules
No artificial stuff, just pure, quality food
Easy returns for genuine issues
Questions?
📧 Email: Hello@anjanahomefoods.com
📞 Call: +91 93474 85063
💬 WhatsApp: +91 93474 85063
By ordering, you agree to these terms. Thank you for choosing Anjana Home Foods! ❤️